At RisingTec Solutions ("Company", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our RCS Business Messaging platform, APIs, website, software, and related services ("Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information:

A. Business Information

• Company name
• Business registration details
• GST/PAN (where applicable)
• Business address
• Industry information
• Authorized representative details

B. Contact Information

• Name
• Email address
• Phone number
• Job title
• Company name

C. Account Information

• Username
• Password (stored in encrypted form)
• Account preferences
• Billing information
• Subscription details

D. Messaging Data

To provide RCS messaging services, we may process:

• Sender ID or verified business profile
• Recipient mobile numbers
• Message templates
• Rich cards and media
• Suggested replies and actions
• Delivery status
• Read receipts (where supported)
• Campaign reports
• Click tracking (where enabled)

We do not claim ownership of your message content. We process it only as necessary to provide the Services.

2. How We Use Your Information

We use your information to:

• Provide and maintain our Services.
• Verify business accounts.
• Deliver RCS messages.
• Process payments and invoices.
• Provide customer support.
• Improve platform performance.
• Detect fraud and abuse.
• Monitor system security.
• Generate analytics and reporting.
• Comply with legal and regulatory obligations.
• Communicate service updates and important notices.

We do not sell your personal information to third parties.

3. Customer Responsibility

Customers using our RCS platform are responsible for:

• Collecting recipient information lawfully.
• Obtaining valid recipient consent before sending messages.
• Maintaining accurate recipient records.
• Providing legally required privacy notices.
• Honoring unsubscribe and opt-out requests promptly.

RisingTec Solutions acts as a technology service provider and does not determine the purposes for which Customers use recipient data.

4. Recipient Consent

Customers must obtain clear and informed consent before sending promotional or marketing RCS messages.
Consent records should include:

• Date and time of consent
• Source of consent
• Recipient identifier
• Type of consent provided

Customers must retain these records and provide them if required by applicable law or regulatory authorities.

5. Information Sharing

We may share information with trusted third parties only when necessary to provide our Services, including:

• Cloud hosting providers
• Payment processors
• SMS/RCS gateway providers
• Mobile network operators
• Communication platform providers
• Analytics providers
• Professional advisers (such as auditors or legal counsel)
• Government or regulatory authorities where required by law

All third parties are expected to protect the information they receive and use it only for authorized purposes.
We do not sell or rent personal information to advertisers or unrelated third parties.

6. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to help protect your information, including:

• Secure encrypted connections (HTTPS/TLS)
• Role-based access controls
• Strong authentication mechanisms
• Firewall protection
• Continuous system monitoring
• Secure cloud infrastructure
• Regular security updates and patching
• Backup and disaster recovery procedures

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services.
• Meet contractual obligations.
• Resolve disputes.
• Enforce agreements.
• Comply with applicable legal, tax, accounting, and regulatory requirements.

After the applicable retention period, information may be securely deleted or anonymized.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences.
• Maintain secure sessions.
• Analyze website performance.
• Improve user experience.
• Measure website traffic.

You may configure your browser to refuse cookies; however, certain features of our website may not function properly if cookies are disabled.

9. International Data Transfers

Where necessary, your information may be processed or stored in data centers located outside your country of residence.
When transferring personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that applicable legal requirements are met.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a commonly used format, where applicable.

To exercise these rights, please contact us using the details below.

11. Third-Party Services

Our Services may integrate with third-party platforms, including mobile network operators, cloud providers, payment gateways, APIs, and RCS infrastructure providers.
These third parties operate under their own privacy policies. RisingTec Solutions is not responsible for the privacy practices of third-party websites, services, or applications.

12. Children's Privacy

Our Services are intended for businesses and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that we have received personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.
The updated version will be published on our website with a revised Effective Date. Continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
RisingTec Solutions
Email: info@risingtecsolutions.in
Phone: +91 74359 90676
Website: www.risingtecsolutions.in
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)