These RCS Messaging Terms & Conditions ("Terms") govern the use of Rich Communication Services ("RCS") messaging solutions provided by RisingTec Solutions ("Company," "we," "our," or "us"). By purchasing, accessing, or using our RCS Messaging Services ("Services"), you ("Customer," "you," or "your") agree to comply with these Terms.

1. Scope of Services

RisingTec Solutions provides enterprise RCS messaging solutions, including but not limited to:

• RCS Business Messaging
• Promotional and Marketing Campaigns
• Transactional Messaging
• Customer Support Messaging
• Rich Cards, Carousels, and Suggested Replies
• Chatbot Integration
• API Integration
• Campaign Management
• Analytics and Reporting

The Services are provided subject to network availability, platform capabilities, and applicable regulations.

2. Business Verification

To activate RCS Business Messaging, Customers may be required to complete identity and business verification.
You agree to provide accurate and current documentation, which may include:

• Business registration documents
• GST registration (where applicable)
• PAN or Tax Identification details
• Authorized representative information
• Brand ownership or authorization documents
• Website and business contact details

Failure to complete verification may delay or prevent activation of Services.

3. Customer Consent (Opt-In)

Customers must obtain clear, informed, and verifiable consent from recipients before sending RCS messages.
Consent must:

• Be obtained before sending communications.
• Clearly explain the type and frequency of messages.
• Identify the sending business.
• Be recorded and retained by the Customer.
• Be provided upon request by RisingTec Solutions or regulatory authorities.

The Customer is solely responsible for maintaining proof of recipient consent.

4. Opt-Out Requirements

Every marketing or promotional RCS campaign must provide recipients with an easy method to stop receiving future messages.
Upon receiving an unsubscribe request, the Customer must promptly remove the recipient from future promotional messaging unless otherwise permitted by law.
Transactional messages necessary to complete an existing service or legal obligation may continue where applicable.

5. Approved Message Content

Customers may send:

• Order confirmations
• Payment notifications
• Appointment reminders
• Shipping updates
• Customer support communications
• Product information
• Promotional campaigns
• Event invitations
• Surveys
• Loyalty program updates

All message content must comply with applicable laws, carrier requirements, and platform policies.

6. Prohibited Content

Customers shall not use the Services to send or promote:

• Spam or unsolicited messages
• Fraudulent or deceptive communications
• Phishing attempts
• Malware or malicious links
• Counterfeit products
• Illegal goods or services
• Adult or sexually explicit content
• Gambling where prohibited by law
• Hate speech or discriminatory material
• Violent or abusive content
• Misleading financial or investment schemes
• Unauthorized medical claims
• Political messaging where restricted by applicable law
• Any content prohibited by applicable carriers, Google, or telecom operators

RisingTec Solutions reserves the right to reject, suspend, or terminate campaigns containing prohibited content.

7. Brand Representation

Customers are responsible for ensuring that:

• Messages accurately represent their business.
• Branding elements are authentic.
• Logos and trademarks are legally owned or licensed.
• Landing pages accurately reflect the advertised products or services.
• Customers do not impersonate another business or individual.

8. Messaging Compliance

Customers agree to comply with all applicable laws, regulations, and messaging policies, including requirements imposed by:

• Mobile network operators
• RCS platform providers
• Applicable telecom regulators
• Privacy and data protection laws
• Consumer protection laws
• Anti-spam regulations

Customers are solely responsible for ensuring legal compliance in every jurisdiction where messages are sent.

9. Sender Verification

Certain campaigns may require sender, brand, or agent verification before approval.
RisingTec Solutions may suspend messaging until all verification requirements are completed.
False or misleading information may result in immediate account termination.

10. Campaign Approval

Certain RCS campaigns may require internal or third-party review before deployment.
Approval may depend on:

• Industry category
• Message content
• Destination country
• Regulatory requirements
• Carrier policies
• Brand verification status

Approval timelines are estimates and cannot be guaranteed.

11. Delivery of Messages

Message delivery depends upon various factors outside the Company's control, including:

• Recipient device compatibility
• RCS availability on recipient networks
• Internet connectivity
• Carrier routing
• Google RCS infrastructure
• Recipient settings
• Temporary platform outages

Accordingly, RisingTec Solutions does not guarantee successful or immediate delivery of every message.

12. Service Availability

The Services may occasionally be unavailable due to:

• Scheduled maintenance
• Software upgrades
• Network failures
• Cloud infrastructure issues
• Carrier maintenance
• Cybersecurity incidents
• Force majeure events

The Company will use commercially reasonable efforts to restore Services promptly.

13. Pricing and Billing

Customers agree to:

• Pay all applicable setup fees, subscription charges, usage fees, and taxes.
• Maintain sufficient account balance where prepaid billing applies.
• Make payments according to agreed payment terms.

Failure to make timely payments may result in suspension or termination of Services.
Unless otherwise agreed in writing, fees paid are non-refundable.

14. Data Protection and Privacy

RisingTec Solutions processes customer information solely for providing and improving the Services.
Customers are responsible for:

• Collecting recipient data lawfully.
• Maintaining appropriate privacy notices.
• Obtaining all required permissions.
• Protecting recipient information.

Customers shall not upload or transmit data they are not legally authorized to process.

15. Intellectual Property

All software, APIs, dashboards, documentation, trademarks, and technology developed or provided by RisingTec Solutions remain our exclusive intellectual property.
Customers receive a limited, non-transferable, non-exclusive license to use the Services during the subscription period.

16. Suspension and Termination

We reserve the right to suspend or terminate Services immediately if:

• Spam complaints exceed acceptable thresholds.
• Fraudulent activity is detected.
• Carrier policies are violated.
• Customer verification fails.
• Payment obligations remain outstanding.
• Illegal or prohibited content is identified.
• Security risks are detected.

Suspension may occur without prior notice where necessary to protect the platform or comply with legal obligations.

17. Limitation of Liability

To the fullest extent permitted by law, RisingTec Solutions shall not be liable for:

• Delayed or failed message delivery
• Carrier filtering or blocking
• Network outages
• Business interruption
• Lost profits
• Loss of goodwill
• Indirect, incidental, consequential, or punitive damages

Our total liability arising from the Services shall not exceed the total fees paid by the Customer for the affected Services during the preceding three (3) months.

 

18. Indemnification

The Customer agrees to defend, indemnify, and hold harmless RisingTec Solutions from any claims, penalties, losses, damages, regulatory actions, or expenses arising from:

• Unlawful messaging practices
• Failure to obtain recipient consent
• Violation of applicable laws or regulations
• Infringement of intellectual property rights
• Misrepresentation of products or services

19. Changes to Services

We may modify, update, suspend, or discontinue any feature of the Services to comply with legal, regulatory, technical, or commercial requirements.
Reasonable efforts will be made to notify Customers of material changes where practicable.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat.

 

 

 

 

 

 

21. Contact Information

For any questions regarding these RCS Messaging Terms & Conditions, please contact:
RisingTec Solutions
Website: www.risingtecsolutions.in
Email: info@risingtecsolutions.in
Phone: +91 74359 90676
Business Hours: Monday –Saturday | 10:00 AM – 7:00 PM (IST)